Incident Response

Security Breach Remediation

incident response


Incident Response begins by understanding the current security incident and what steps you have already taken to investigate and resolve the problem



We quickly search the affected systems to uncover what is happening and how to stop it while collecting evidence and gaining a deeper understanding of the extent of the breach


Elimination of the problem begins with first building a plan of action to remove the threat before any action takes place that may alert attackers to our presence



Remediation begins my systematically eliminating the threat and closely monitoring and observing all activities to verify elimination while ensuring new vectors of attack do not arise

Incident Response

A security breach is anything that affects Confidentiality, Integrity, or Availability (CIA) of data be that the result of a virus or malware, a hacker or an Advanced Persistent Threat (APT), a malicious insider, an accidental act of an employee, or equipment theft. Whatever the cause of your incident, Shade of Gray Security’s Incident Response Team is prepared to quickly act to resolve your situation by assessing the problem and determining your next steps. Our certified and experienced team has responded to some of the biggest and smallest data breaches and we will bring that expertise to your organization.

data breach incident response

All The Right Things

Our Incident Response program is lead by our founder Chad Olivier who has responded to some of the biggest data breaches in history. He has been involved in breaches in industries such as credit card processing, retail, education, and banking, and has worked with major law firms on incident response and forensics cases such as Jones Walker and Jackson Lewis. Whatever your industry, whatever your threat, we can handle it quickly and efficiently.

Breach Remediation

Breaches can happen even with the best security controls in place. It could start with an employee clicking a link in an email, a laptop stolen from a car, or a new exploit that hasn’t been identified and protected against by your perimeter defense tools. Regardless of the cause, we can help guide you through the crisis.

Your business is built on trust. Your customers, clients, investors, and employees all depend on you to protect their data and those relationships might suffer during a data breach. Demonstrating you have done everything possible to eliminate the threat and reverse damages is the first step to protecting those relationships.

Data breach notification laws require you notify the affected parties. In order to do that, you need to know exactly who has been affected. We can determine the extent of the breach, the length of exposure, and provide and execute a plan to eliminate the threat, strengthen your security posture, and provide you with a comprehensive report detailing all findings and steps taken during the response.

rapid incident response

Incident Response Services

Don’t depend on the same IT personnel that allowed this to happen in the first place. We’ve seen this escalate all too often. They aren’t trained to handle the emergency and they typically make things worse by alerting the threat agent they are attempting to stop them, the CEO may release a public statement too soon. What could be a simple procedure can grow into a nightmare very quickly if not handled correctly.

Crisis Management

We’ve seen some pretty big messes. We know how badly things can go wrong. You need a calm leader to guide your organization through the thick of it. We will advise you what to do and more importantly when to do it. Premature action often leads to disasters. Let us help you keep a level head and save your business relationships and reputation.

Every Second Counts

When it comes to incident response every second counts. Your assets may be unusable costing you downtime and loss of productivity, data leakage can be costing you and those affected thousands in clean up and protection services. The sooner the incident is stopped, the better off you will be. Don’t assume you can handle it, call us now.

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